Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of nexttonakedonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice. Silky smooth nice. You don't need much either.
This is perfect.
Works great
My go-to lubricant. Has a great balance of viscosity and ease of cleanup. Safe to use with no risk of irritation.
Came quickly and is good quality
It's not bad, the cheaper durx doesn't work worse, the smell doesn't leak any trace.
Product well packed, arrived well before the estimated date. I have not used it yet, but you can tell it is quality, for the price it is worth it.
Ottimo
Excelente
The product is extremely good it is sticky but very smooth it lubricates amazingly and it’s amazing for sex toys of any kind
Very good. Nice gel
Good
What is good is this perfect🔥
I arrived before the established date, it is very watery but it performs a lot, I arrived a little open from the lid, but I closed it well and everything 10/10 well
All is good, the packing product is good!
Good service
Delivery Super shvidka. It's no more doweling.
Awesome
love it will buy again
Very good purchase .......... Recommended ........
Arrived in Italy quickly, before the expected date, the seller was good, he sent immediately .. I still have to try ..👌👌
According to the order, damage the cork is not waterproof, There was frost all over the package. For the rest it was as planned, nothing to say.
i haven't opened yet because i already have some, but regardless, it's smaller than it looks in the pictures. otherwise, the quality is probably fine.
Doesn’t smell that much. I didn’t know it was “fruit flavored” but I’m not testing it. I’ve had this brand before and trust it. Works well, not too sticky.
The parcel was received before the delivery time, everything looks fine, I recommend the seller, everything is just fine packed